Privacy Policy

Information You Provide

• Account Information: When you create an account, we collect your name, email address, company name, and password.
• Payment Information: When you subscribe to a paid plan, we collect payment details through our secure payment processors (Stripe, PayPal). We do not store complete credit card numbers on our servers.
• Brand Data: Information about your brand, competitors, and search queries you configure for monitoring.
• Communications: When you contact us, we collect the information you provide in your messages.

Information Collected Automatically

• Usage Data: We collect information about how you use our platform, including features accessed, time spent, and actions taken.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

We use the information we collect for the following purposes:

• Provide Services: To deliver our AI search visibility monitoring and analytics services.
• Improve Platform: To analyze usage patterns and improve our features and user experience.
• Communications: To send you important updates, security alerts, and marketing communications (with your consent).
• Customer Support: To respond to your inquiries and provide technical assistance.
• Security: To detect, prevent, and address fraud, abuse, and security issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing our services (e.g., cloud hosting, payment processing, email delivery).
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee security training and background checks
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Portability: Request your data in a portable format.
• Opt-out: Opt out of marketing communications.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, please contact us at privacy@qentrixai.com.

We use cookies and similar technologies for:

• Essential Cookies: Required for the platform to function properly.
• Analytics Cookies: Help us understand how you use our platform.
• Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@qentrixai.com
• Address: 123 AI Boulevard, San Francisco, CA 94105

We will respond to your inquiry within 30 days.