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Frequently Asked Questions

How is the visibility score calculated?

Our visibility score is calculated based on the frequency and prominence of your brand mentions across multiple AI providers, weighted by the quality and context of each mention.

Which AI providers do you track?

We currently track ChatGPT, Claude, Perplexity, Gemini, Microsoft Copilot, and Grok. We're continuously adding more providers.

How often is the data updated?

Data is collected and processed in near real-time. Your dashboard updates every 15 minutes for most metrics, with some aggregate stats updating hourly.

Can I track multiple brands?

Yes! The number of brands you can track depends on your plan. Starter includes 1 brand, Pro includes 5, and Enterprise offers unlimited brands.

Do you offer a free trial?

Yes, we offer a 14-day free trial on all plans. No credit card required to start. You can upgrade anytime during or after your trial.

How do I cancel my subscription?

You can cancel anytime from your account settings. Your access continues until the end of your billing period. No questions asked.

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